See How Infor And Brown Smith Wallace Team Up To Improve Your Business Processes With iMap

Drive your business forward with a process improvement evaluation.
 
iMAP-Industry Measure, Analyze, and Perform-is an industry-focused, business-process improvement evaluation for Infor clients. This independent offering brought to you by the Brown Smith Wallace Business Process & Systems Group is designed to map key business processes to industry best practices. Brown Smith Wallace has a long history of advising wholesale distributors on best practices and leading software evaluations. With more than 25 years of service, we have the expertise to quickly assess your business challenges, compare your performance to industry benchmarks, and help you build a high-ROI business case for justifying process redesign and system upgrades.   Learn more at: http://tinyurl.com/hzj66a7

Inforum 2016: The Process Improvement Journey

Are your business processes and technologies holding back current performance and future growth? Do you struggle with determining what needs to change and building the support and funding for upgrades?

Jeff Gusdorf will be presenting at the 2016 Inforum in New York City on Tuesday, July 12 from 5:00pm to 5:45pm. He will cover how to quickly analyze your business challenges, benchmark your current process performance versus industry standards, and apply best practices to create "no-brainer" business cases that get approved and deliver great results. If you cannot be there, then download a summary of the presentation. 

Download Inforum Presentation Slides On Building A Compelling Business Case To Upgrade And Modernize Your Solutions


 

Infor Acquires Retail-Demand Software Firm Predictix

Enterprise software firm Infor is acquiring Predictix LLC and merging the company’s consumer-demand forecasting technology into its own supply-chain management systems for retailers.

Infor had invested $25 million in Predictix  in January.

The company is buying out the other investors of Atlanta-based Predictix, which mines data from the internet and other sources to predict demand trends for retailers including Home Depot Inc. and Whole Foods Market Inc.

The acquisition, for an undisclosed amount, follows Infor’s $675 million acquisition in August 2015 of GT Nexus, another provider of cloud-based software for retailers.

Infor and Predictix said subscriptions to the Predictix analytics software grew 40 percent last year and have accelerated since Infor’s initial investment, according to the report.

Apax Considering Sale of Epicor

For the second time in two years, Apax Partners, a London-based private equity firm, is considering selling Epicor Software, according to a report by the Wall Street Journal.

Epicor Chief Executive Joe Cowan said the interest from private-equity buyers is "no surprise' given the company’s "strong performance and market leadership."

"We’ll consider those expressions of interest,' Mr. Cowan said in an email, the WSJ reported. "As we do so, we’ll be guided by what makes the most sense for the company and our customers."

Apax bought the company for about $1.04 billion in 2011 and later merged it with rival Activant Solutions Inc.

Apax put Epicor on the block in 2014 but ultimately chose not to sell, turning down offers it deemed too low from bidders including CVC Capital Partners, the Wall Street Journal said at the time. Some bids were around $3 billion including debt, the WSJ reported.

Epicor’s software assists businesses with sales and supply-chain management. It is one of the leading technology providers for distributors and says on its web site that more than 7,000 distributors use its software.

What Your Employers & Customers Aren’t Telling You About Your ERP Technology

You’ve been running your distribution business on the same software for more than a decade. It paid for itself years ago and still performs the same basic functions it did when you logged in that very first time. You have every reason to feel proud of making a sound technology investment way back when.

What others — including your employees and customers — might not tell you, however, is that this same software could be slowly, inexorably strangling the life out of your business.

I recently spoke with a wholesaler who was a “power user” of one of our legacy enterprise resource planning (ERP) platforms dating back to the mid-1980s. He admitted that his software had outlived its purpose as far back as 2002. He finally upgraded to a powerful, modern solution in 2014. So, what happened during the intervening years? “We coasted, and it hurt us,” he said. “I knew I needed to make a change, but kept coming up with reasons to wait till next year.”

What this business owner would tell you today is that had he replaced his old software even four years earlier, it already would have paid for itself multiple times through increased efficiency, reduced labor and inventory expenses and improved customer satisfaction.

“It’s always easy to put off an important decision until next month or next year — especially when it involves a financial investment,” he said. “But the worst thing you can do is convince yourself that indecision doesn’t carry a price of its own. And that price can be very high.”

This business owner saw firsthand what he had been missing simply by observing his employees, who were now “willing to explore new ways to service our customers.” With the old system, they had a limited ability to capture important information on customer buying patterns. They were spending hours each day on price maintenance rather than focusing on building sales. They couldn’t analyze their business performance beyond a few canned reports.

With the new software, however, all of this changed. “I suddenly saw long-time employees who were re-energized and who had confidence that they could attack problems in new, more efficient ways. It was like they had been waiting for me to give them these tools for several years. How do you assign a value to that?”

Impact Throughout The Business

Unlike transaction-based legacy systems, unlimited access to your business data in a modern, open database environment can give employees the ability to analyze, providing real-time information to make better decisions and call out exceptions. This can lead to improved customer service and growth.

As employees accomplish more in their daily tasks, customers will see faster responses and more accurate service. For example, collaborative order entry reinforces customer confidence and prevents expensive errors from incorrect material orders and deliveries.

Likewise, mobility in more modern ERP systems can extend the application to workers outside of the office (e.g., giving the sales team data connectivity on the road to update order status). According to one distributor, “In an environment where everyone expects information now, I believe mobility with our ERP system gives our sales team access to the data needed to meet those expectations. We also receive real-time information that allows us to review open quotes, outstanding A/R, etc. to address while making a call to an account. In short, it allows us to work smarter, faster and with the most up-to-date data.”

Modern systems can also offer other sophisticated functionality that is important to HVAC and plumbing distributors, such as volume rebate tracking, customer-facing order entry, front counter capabilities, document imaging, job-based pricing, assemblies, disassemblies and modifications. For example, job-based pricing provides the ability to quote a job and store those prices for the material in a contract, so that the prices are guaranteed throughout the job.

Enabling Sales and Profits

Bob Dylan wrote, “If you’re not busy being born, you’re busy dying.” The same seems to be true in the context of operating a distribution business. The wholesalers who are most energized and, often, most successful, are the ones who understand that technology is a sales and profit enabler, not a cost center. They are continually looking for ways to harvest additional competitive value from their systems, and when those systems have been maxed out, they carefully select a new system with proven potential to drive their growth for the next several years.

Conversely, there are businesses that continue to rely on an outdated solution simply for the reason that it still turns on every morning. It’s no wonder that many of these business owners are working harder than ever just to maintain some semblance of the sales and profitability they enjoyed 10 years ago.

Which are you? A business owner committed to aggressive growth and to attracting and retaining high-energy employees who look forward to coming to work each day? Or are you experiencing a steady erosion of your business as customers move to competitors?

If you’re the former, I congratulate you on your willingness to seek continuous improvement through leading edge technologies. If you’re the latter, I urge you to make the investment you’ve been postponing for so long. Haven’t you already paid too high a price?

See Original Article at:  http://digital.inddist.com/industrialdistribution/may_june_2016?pg=32#pg32
http://www.inddist.com/2016/05/may-june-2016-digital-edition

Michael Lovelace is director of business development, distribution for Epicor Software Corporation.

Attend 2016 Roadshow

Are You in Chicago, IL on Wednesday June 8, 2016?

Then join our Business Process Improvement consultant Todd Snover from 8:30am to 1:00pm at the 2016 Roadshow hosted by Signavio & APQC. This catered breakfast and lunch event at the Hilton Chicago gives you a chance to speak directly with fellow process professionals where you will learn about how others are implementing current best practices and look ahead to the future of process excellence. 

Register For Free Now and attend for a chance to win prizes valued at over $1500!

See this link for more details about this interactive and informational event!
http://www.signavio.com/events/2016-roadshow-chicago/

Thanks!

The Brown Smith Wallace Advisory Services Business Process & Systems Group
http://bswllc.com/bpi/




The 2016 Roadshow is a FREE morning of networking and knowledge sharing on the topics of:

• business process management
• decision management
• business transformation
• process mapping and benchmarking
• and more!

Advisory Services Article: Security is Still Your Responsibility in the Cloud

Over the next 14 months, 80 percent of IT budgets at organizations throughout the U.S. will go to cloud computing services, according to a new global study from Intel Security. As sensitive data is moved to the cloud, it is becoming more obvious that the cloud still has its risks. According to the study, only 13 percent of IT security professionals completely trust public cloud providers to secure sensitive data, and 66 percent of them believe senior management does not completely understand the risks of storing sensitive data in the cloud.

When assumptions are made about cloud security, some risks are overlooked. Organizations need to be aware that encryption and redundancy are not enabled by default in the cloud, and access to cloud resources still needs to be managed.

The biggest infrastructure-as-a-service (IaaS) cloud is Amazon Web Services (AWS), which hosts big hitters like Netflix, Expedia and Adobe. Other players like Microsoft’s Azure and Rackspace are also great solutions and are catching up, especially among small and medium-sized organizations, but AWS’s documentation is easier to follow and better organized.

CLICK HERE To Read Full Article

Bill Gogel is an IT Audit Manager at Brown Smith Wallace, where he is responsible for providing internal and IT audit and IT consulting services to a range of industries, including technology, telecommunications, manufacturing, health care, government and financial services. He has experience providing ongoing PCI consulting and IT auditing services.